dk66 Privacy Policy

For the purposes of this Privacy Policy, dk66 ("we," "us," "our") is the data controller responsible for the personal information collected and processed in connection with the dk66 platform at dk66.asia.

By registering an account with dk66, using the platform, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal information as described herein.

This Privacy Policy applies to all users of the dk66 platform, including players who have registered accounts, visitors who browse without registering, and individuals who contact our support team.

dk66 collects the following categories of personal information:

2.1 Registration Information

• Full legal name as it appears on your government-issued identification document;
• Date of birth (to verify you are aged 18 or above);
• Email address and, where provided, mobile phone number;
• Username and encrypted password;
• Country and city of residence.

2.2 Identity Verification Information

• Copies of government-issued identification documents (CNIC, passport, or driving licence);
• Proof of address documents where required;
• Selfie or live verification photograph where required for enhanced due diligence.

2.3 Financial Information

• Payment method details including JazzCash or Easypaisa account identifiers, or bank account information for HBL, UBL, Meezan Bank, or Bank Alfalah transfers;
• Transaction history including deposit and withdrawal amounts, dates, and reference numbers;
• PKR wallet balance and transaction records.

2.4 Usage and Technical Information

• IP address, device type, operating system, and browser version;
• Login timestamps and session duration;
• Game history, bet records, and account activity logs;
• Pages visited and navigation patterns on the dk66 platform;
• Geolocation data (country and approximate region, derived from IP address).

2.5 Communications

• Content of support chat conversations and email correspondence with the dk66 team;
• Feedback, complaints, and dispute records.

dk66 uses the personal information we collect for the following purposes:

• Account management: To create, maintain, and administer your dk66 account, including login authentication and account security;
• Payment processing: To process deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah, and to maintain accurate transaction records;
• Identity verification: To verify your age and identity in compliance with our obligations and to prevent underage gambling and fraud;
• Regulatory compliance: To meet our anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and other applicable regulatory duties;
• Service delivery: To provide access to casino games, live dealer tables, sports betting markets, and all other features of the dk66 platform;
• Customer support: To respond to your enquiries, complaints, and requests submitted via live chat or email;
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, money laundering, account abuse, and other harmful activities;
• Responsible gaming: To monitor gaming patterns for indicators of problem gambling and to apply responsible gaming tools including deposit limits and self-exclusion where requested or required;
• Platform improvement: To analyse usage patterns and improve the functionality, content, and user experience of the dk66 platform;
• Marketing communications: To send you relevant promotional offers and platform updates where you have consented to receive such communications. You may withdraw consent at any time through your account settings.

dk66 processes your personal information on the following legal bases:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you have agreed to, including account management and payment processing;
• Legal obligation: Processing required to comply with applicable regulatory requirements, including AML and KYC obligations;
• Legitimate interests: Processing carried out in our legitimate interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing based on your explicit consent, particularly for marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing prior to withdrawal.

dk66 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah receive the transaction information necessary to process your deposits and withdrawals;
• Game providers: Where required, session data is shared with licensed game providers (such as Evolution Gaming, Pragmatic Play, and others) to facilitate gameplay and record game outcomes;
• Identity verification services: Third-party KYC providers may process identification documents on our behalf to verify your identity;
• Regulatory authorities: We may be required by law to disclose your information to relevant regulatory authorities, law enforcement agencies, or courts;
• Fraud prevention services: We may share data with industry fraud prevention databases to detect and prevent fraudulent activity;
• Service providers: Third-party vendors who provide platform infrastructure, analytics, or communication services to dk66, subject to contractual data processing obligations.

All third parties who process your data on behalf of dk66 are required to do so in accordance with this Privacy Policy and under contractual data protection obligations.

dk66 retains your personal information for as long as your account remains active and for such additional periods as are necessary to comply with our legal and regulatory obligations.

Specifically:

• Account registration data and identity verification records are retained for a minimum period following account closure as required by applicable AML regulations;
• Transaction records and financial data are retained for the period required by financial record-keeping obligations;
• Support communication records are retained for the period necessary to resolve any ongoing disputes or regulatory enquiries;
• Marketing preferences and consent records are retained until you withdraw consent and for a reasonable period thereafter.

When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, dk66 will securely delete or anonymise that data.

dk66 implements appropriate technical and organisational security measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. These measures include:

• HTTPS encryption on all pages and data transmissions;
• Encrypted storage of passwords and sensitive account data;
• Access controls ensuring that only authorised personnel can access personal data;
• Regular security assessments of our platform infrastructure;
• Two-factor authentication options for player accounts.

While dk66 takes reasonable precautions to protect your data, no internet-based service can guarantee absolute security. You are responsible for maintaining the security of your own account credentials. Please refer to the security guidance in your dk66 account settings.

dk66 uses cookies and similar tracking technologies to operate the platform and improve your experience. The types of cookies used include:

• Strictly necessary cookies: Required for the platform to function, including session management, login authentication, and security features. These cannot be disabled without impairing core platform functionality;
• Functional cookies: Used to remember your preferences, such as language settings and game lobby filters;
• Analytics cookies: Used to collect anonymised data about how users interact with the dk66 platform, helping us identify areas for improvement;
• Marketing cookies: Used, where consent has been obtained, to deliver relevant promotional content.

You may manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the dk66 platform. Strictly necessary cookies cannot be refused as they are essential to the service.

Subject to applicable law, you have the following rights in respect of your personal information held by dk66:

• Right of access: You may request a copy of the personal data dk66 holds about you;
• Right to rectification: You may request correction of inaccurate or incomplete personal data;
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations;
• Right to restrict processing: You may request that dk66 restrict the processing of your personal data in certain circumstances;
• Right to data portability: Where processing is based on consent or contractual necessity, you may request a copy of your data in a structured, machine-readable format;
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via your account settings;
• Right to object: You may object to processing based on legitimate interests where you believe your rights override those interests.

To exercise any of these rights, contact the dk66 support team via live chat on the platform or at the email address provided in Section 13 of this policy.

The dk66 platform is strictly for adults aged 18 and above. dk66 does not knowingly collect personal information from persons under the age of 18. If we become aware that an account has been created by or on behalf of a minor, we will immediately suspend that account, delete the associated personal data, and void any transactions made.

If you believe a minor has registered an account on dk66, please contact our support team immediately via live chat.

dk66 may process or store your personal information on servers located outside your country of residence. Where such transfers occur, dk66 takes appropriate measures to ensure that your personal information receives an equivalent level of protection as would apply in your home jurisdiction, including through the use of contractual safeguards with data processors.

By using the dk66 platform, you consent to the transfer of your personal information to servers and processors located in jurisdictions that may differ from your own, where necessary for the operation of the platform.

dk66 reserves the right to update or amend this Privacy Policy at any time. Updated policies will be published on this page with a revised "Last Updated" date. Where changes are material, dk66 will make reasonable efforts to notify registered users via email or a platform notification.

Continued use of the dk66 platform following publication of a revised Privacy Policy constitutes your acceptance of the changes. We recommend reviewing this page periodically to stay informed of how dk66 handles your personal information.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by dk66, please contact our support team. Our support team is available 24 hours a day, 7 days a week via live chat on the platform.

Email: [email protected]

The email address above is provided as plain text only and is not a clickable link. For fastest response, we recommend contacting us via the live chat feature on the dk66 platform.